Split illustration of a woman cleaning. Left side shows her holding a spray bottle and a cloth, with a dark blue background. Right side shows her smiling, wearing gloves and an apron, with cleaning tools like a broom, spray bottles, and a brush, with a light background.

About Us

At Cleaning Care Solutions, we believe that care is expressed through action through reliable service, genuine support, and a commitment to creating environments where people feel safe, valued, and supported.

Our work is guided by one simple principle:
Caring through cleaning & community support.

Every service we provide, whether in homes, is designed to create safe, high quality environments where wellbeing and dignity come first.

Through consistent processes, trained staff, and strong compliance standards, we deliver services that clients and partners can trust every day.

Our Story

With over 15 years of industry experience, our journey officially began in 2022, built on genuine care, dedication, and a desire to make a meaningful impact in people’s daily lives.

In January 2025, we became Cleaning Care Solutions Pty Ltd a transition that strengthened our governance, compliance, and operational capacity. Most importantly, it empowered us to support more families, providers, and teams who rely on our work.

What started as tailored home cleaning has grown into a service model grounded in values, purpose and the belief that our work goes beyond cleaning, it’s about creating safe, clean environments that support people,  organisations and communities.

 What  We Do

Cleaning Care Solutions provides trusted, professional services across:

Including transport, support work, social support and community participation.

We currently operate across Melbourne and Geelong (VIC)

Our Brand Promise

We promise to deliver services that are:

  • Built on strong compliance, trained staff, and responsible practices.

  • Consistent, detailed, and aligned with industry standards.

  • Punctual, communicative, and responsive always.

  • Respectful, supportive, and culturally aligned, with the client’s wellbeing at the core.

  • Everything we do reflects our values: integrity, commitment, helping others, and making a real difference.

Compliance, Accreditation & Insurance

We are committed to maintaining the highest standards of safety, governance, and service quality across all sectors we serve.

Our compliance framework aligns with:

    • Work Health & Safety (WHS)

    • Victorian legislation

    • Internal IMS (Integrated Management System) requirements

    • Public Liability Insurance

    • Work Cover / Workers Compensation

    • Professional Indemnity Insurance

    • Police Check

    • Working With Children Check (WWCC) (where applicable)

    • First Aid + CPR (where applicable)

    • NDIS Screening (where applicable)

    • OH&S Induction & infection control training

    • Ongoing performance and compliance reviews.

    A full compliance pack is available upon request.

A diverse group of five people collaborating around a table, sorting and discussing paper cards with words on them in an office setting.
Three people are gathered around a table, looking at and discussing printed cards. They appear to be collaborating or participating in an activity.
Three people sitting at a table, painting and laughing during an art activity.
People painting and drawing at a table with various art supplies including paints, brushes, and paper, creating colorful artwork.

  • To set the benchmark for excellence in cleaning and care services by being customer focused, driven by innovation, and committed to environmental responsibility.

  • At Cleaning Care Solutions, our mission is to provide compassionate and reliable cleaning services that enhance the independence, well being, and comfort of our clients. We are dedicated to creating safe, personalized, and hygienic environments that foster a sense of comfort and joy.

    By maintaining clean and organized spaces, we aim to make daily life easier and more enjoyable for our clients. Our commitment extends beyond basic cleanliness to delivering exceptional service that reflects our core values of reliability, excellence, and genuine care.

    In all our work, we strive to improve our clients’ quality of life, ensuring their environments are both pleasant and professionally maintained.

  • In order to achieve our mission, we operate based on our core values the fundamental beliefs and principles that guide our behaviour, decision making, and what we stand for.

  • We promote efficiency and healthy communication within the team.

    What We Must Do:

    • Foster transparent and efficient communication with clients, partners, and case managers.

    • Strengthen internal onboarding and training to ensure consistent service delivery.

    • Implement workflows that allow for fast quoting and rapid response to service requests.

    • Use technology and the IMS to track performance, incidents, feedback and continuous improvement.

    • Maintain adequate staffing to meet service demand across all service areas.

  • We improve clients’ lives by offering valuable services and building strong relationships.

    What We Must Do:

    • Deliver services tailored to the needs of clients, case managers, and providers.

    • Build strong, collaborative relationships with stakeholders through consistent communication.

    • Provide staff with training to ensure high standards in care, safety, and professionalism.

    • Document service outcomes clearly (before/after, reports, photos when applicable).

    • Ensure service delivery contributes to improving quality of life, cleanliness, and safety.

  • We act with responsibility, transparency, and respect in all actions.

    What We Must Do:

    • Ensure all staff maintain professional boundaries, confidentiality, and ethical conduct.

    • Provide transparent communication regarding availability, service limitations, and expectations.

    • Maintain up to date screening, certifications, insurance, and safety documentation.

    • Take responsibility for resolving issues promptly and professionally.

    • Guarantee respect for clients’ homes, cultural needs, rights, and preferences

  • We create value for clients, employees, and the community through support and collaboration.

    What We Must Do:

    • Offer services that genuinely support clients’ independence, safety, and comfort.

    • Provide support and clear instructions to families, case managers, and partners throughout service delivery.

    • Develop community connections and partnerships that strengthen service quality.

    • Offer staff training that enhances safety

    • Communicate with empathy, ensuring clients and stakeholders feel supported and valued.

Group of people sitting at a table painting on canvases, with paint supplies and brushes in front of them.
Person painting a picture of a dog with a red heart on a white canvas, surrounded by paint bottles, brushes, and art supplies on a table.

Why Choose Us

A line drawing of a woman cleaning a table while a man disinfects a counter in a kitchen, both wearing pink aprons.

Choosing Cleaning Care Solutions means partnering with a team that values trust, quality, and genuine care in every service. We combine professional standards with a people first approach to deliver safe, reliable and high quality support for homes, organisations, and community services.

  • We prioritise punctuality, proactive communication and smooth coordination ensuring every client, worker, and provider feels supported and informed.

    ✔ Clear processes
    ✔ Fast responses
    ✔ Proactive updates
    ✔ Professional communication

  • Your safety and trust come first.
    Our workforce is fully screened, trained and aligned with industry requirements.

    ✔ Police Check
    ✔ Working With Children Check
    ✔ NDIS Worker Screening (when required)
    ✔ Infection control & WHS training
    ✔Fully compliant with industry standards.

  • We work with a team of Support Workers, Domestic Assistants, cleaners and operational staff who combine experience with genuine care.

    ✔ 15+ years of sector experience
    ✔ Bilingual and culturally aligned workforce
    ✔ Trained and supported staff
    ✔ Consistent quality across all services

  • We follow structured systems and supervision processes to ensure every service meets professional and safety standards.

    ✔ Internal IMS (Integrated Management System)
    ✔ Quality checks
    ✔ Incident & risk reporting
    ✔ Continuous improvement

  • Whether for Support at Home or community services we offer flexible, multi service support that adapts to client and organisational requirements.

    ✔ Domestic assistance
    ✔ Community support
    ✔ Transport & social support

  • We understand that every client, family, and organisation has unique needs and our services adapt accordingly.

    ✔ Tailored support
    ✔ Person focused care
    ✔ Respectful, safe and confidential practice

  • Our team supports clients and organisations across:

    • Melbourne

    • Geelong

    We continue expanding to meet growing demand

  • We hold full insurance coverage to protect clients, providers, workers and partners:

    ✔ Public Liability Insurance
    ✔ Work Cover / Workers Compensation
    ✔ Professional Indemnity

  • Beyond service delivery, we believe in creating real impact.
    Every member of our team works with:

    ✔ Integrity
    ✔ Respect
    ✔ Empathy
    ✔ Commitment to quality
    ✔ A genuine desire to help others

    This is what makes Cleaning Care Solutions different.

  • Providers, case managers, families and clients choose us because our processes are simple, transparent and reliable.

    ✔ Easy referral process
    ✔ Fast quote turnaround
    ✔ Clear service steps
    ✔ Dedicated points of contact

We care through every service and we’re committed to delivering support you can trust.